We want you to be totally satisfied with your online purchase. We will be happy to accept a return of any item if you change your mind for any reason, subject to the following conditions:
- the item must be returned with adequate proof of purchase;
- the item needs to be returned within 30 days of purchase;
- items must be returned in original condition, with original packaging and tags attached.
Please note that you will be responsible for shipping and handling charges to return any unwanted items.
Please also note that If the package does not reach us safely we will not be able to complete your refund. We suggest sending it via a traceable method for peace of mind. Please retain proof of postage until you have received our confirmation that we have received your returned item.
Yes of course!, When we receive the returned item, it will be subject to a quality review and once cleared, you will receive either a refund or credit note for the purchase price.. The refund or credit note will exclude the original shipping costs. If you have chosen a refund it will be returned to the original method of payment used for purchase. We will process refunds as quickly as possible but please allow up to five (5) business days for returns to be processed. Once this has been done, we will send you an email notification.
We are a small business but will send your item as soon as possible. Please allow 3-5 business day.
Reach out to us as soon as possible! We understand, and we are happy to make changes to your order as long as we hear from you prior to posting it off.
Go to the category you are interested in and there you will find a thorough explanation of both of these questions. All of the products we stock at Onslow Street are made with environmental and cultural sustainability as a top priority.